My Cloud + Firewall issue

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello.

I’ve got a WD My Cloud and need to use it in our office. Unfortunately this doesn’t seem straight forward as a firewall has been set up. Does anyone know how to get around this issue please? I’ve got the Firewall details.

Thanks

2

If you have not already done so it is recommended one read the WD My Cloud User Manual. It explains how to setup the My Cloud and how to configure/use the various features of the device.

Generally when Remote Access is initially enabled via Dashboard > Settings > General > Cloud Access > Remote Access = On, there is no need to configure the network router / gateway firewall so long as the network router / gateway supports UPnP. If the router / gateway doesn’t support UPnP or it is disabled one can configure the My Cloud Remote Access manually, then use router / gateway port forwarding to establish remote access. See the following WD Support document for general instructions on how to setup the WD My Cloud Remote Access manually:

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=8526

Then review your router / gateway’s documentation for how to setup port forwarding within the router /gateway to pass traffic on the ports specified in the manual configuration of the My Cloud Remote Access from the router / gateway to the My Cloud.

3

You need to open up port 443 (HTTPS) to your MyCloud device IP.

4

Thanks guys. Much appreciated