Access Denied when logging in to SSH

[MBallard]

I’m trying to access the root of MyCloudEX2Ultra in order to completely uninstall Plex. If I use Bitvise or putty I get access denied… Logging in with “root” pw “welc0me” ssh is ON [Setting|Network]. I have even tried changing the ssh pw…no luck.

Any help or suggestions will be most welcome

[Matt87]

the latest firmware they put out broke SSH. you have to downgrade firmware versions and disable auto upgrade.

[MBallard]

Thanks for the feedback. Can you be more specific. Which firmware version could I rollback to.

[SBrown]

@MBallard @Matt87 The user name changed from root to sshd. There’s no need to install an older version of firmware.

Access Denied when SSH Login to a My Cloud

Answer ID 24926

[MBallard]

…and the pw is…welc0me??

[MBallard]

Thanks i’m in. All I have to do now is find the folder for Plex

[Matt87]

Holy ■■■■ thank you

[tayabald]

That worked for me too. Needed to install the hd homerun DVR recorder after the my cloud firmware upgrade. Thank you!