40 Second Reset stopped working - Repair?

Over the past 6 or 8 months my EX4 has lost connectivity a number of times. Each time a 40 second reset has fixed it. The 40 second reset no longer works. I’ve tried a number of times the same way I always have, it just doesn’t take. And the connectivity issue also freezes the interface, the power button and up + down arrows don’t work. Is there any way to fix this? I’d like to prolong buying another unit until I’ve had time to do research. Thoughts? Thanks.

Hi bthatcher,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.