Upgrading from FW version 1.05.30

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I have a My Cloud EX4 with firmware version 1.05.30

  • The original software / apps for this unit was on a Lap Top that is no longer in service
  • I thought I would start the setup procedure over again , so then I find …
  • The 40-second reset does not work (tried twice)
  • My Cloud setup web page has been looking for the device for over 10 minutes now with no joy

Is there any direct-connect software that might allow me to at least upgrade the firmware ?

thanks,
pj

2

Hi pjgeerlings,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support

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