Suddenly WD My Cloud Home device appears offline over the internet through WD Discovery, Web Interface, and Mobile app but it’s working through the local network on WD Discovery, Web Interface, and Mobile app. My router is connected to the internet and sure there’s no problem because I can access th…

Same here… it went offline, reset didn’t help. Now it’s “slow breathing” i checked and there is no problems with LAN, firewall, antivirus… help

Is there a way we can publish it on the Internet so that everybody can read about this fail product ? I am willing to pay so that the whole world knows about WS !!!

It seems a lot of people on the world get this problem! me too. I wonder, why WD deosn’t official feedback to all ? disapointed

I had the same problem, created support ticket. They sent me few times requests to make reset&reboots of the devices, checks of network etc. After it device still didn’t respond so i they asked to make RMA :slight_smile:

This is a disaster. Same for me. Suddenly no access anymore; shows as offline. If i do ping the IP of the device it´s responding. If i should loosing my data this was the last WD-Product i did buy for the rest of my life and make sure all i know also would not do. There is a folder “VM” and a folde…

I am having the same issue with My Cloud Mirror. Cannot access files and the status shows offline.

@mbw , The service looks active - https://status.mycloud.com/ Contact the WD support team for help if you continue to see the problem.

We should make a warning to other potencial purchasers. Please post in Amazon, Facebook, etc. that this is a really piece or garbage

Resolved for me. Steps performed by me. Unplug Ethernet cable and power cable from the device Just for curious I pressed the reset button once only using a sharp object back of the device above Ethernet port. Plug in the power cable and waited for one minute meanwhile just refreshed my cloud page,…

WD Community

WD My Cloud Home Device Offline

NAS and Personal Cloud My Cloud Home Single Bay

SBrown December 9, 2019, 2:29pm 65

@andreash76 Technical Support is not provided on the WD Community. Please open a support case with WD Tech Support and ensure to include your My Cloud Home debug logs.

How to Collect My Cloud Home Device Debug Logs

Answer ID 6746

Offline but listed in DHCP Table

Firmware update issue, took many steps, still cant get to work

WD Home solid white led can’t connect,

Please Help, My Cloud Home is Offline, How to recover data from this Offline My Cloud Drive,

Topic		Replies	Views
MYCloud Home "Offline" My Cloud Home Single Bay	86	14407	March 28, 2023
"device offline" My Cloud Home Single Bay	44	4327	November 16, 2021
WD MyCloud Home Offline - Why? My Cloud Home Single Bay	25	3229	March 18, 2025
WD MyCloud home showing offline but public folder accessible, terrible support My Cloud Home Single Bay	4	475	January 14, 2023
Cannot Connect to MyCloudHome My Cloud Home Single Bay polls	120	9216	January 28, 2022

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Call Us

Email Us

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.

Visit Business Portal

WD My Cloud Home Device Offline

How to Collect My Cloud Home Device Debug Logs

Related topics

Still Need Help?

Sign in to Your Support Account

Western Digital Business Portal