Wireless pro 1tb out of box not working

Hi all,

Today I purchased a my passport wireless pro 1TB, and straight out of the box I cannot seem to connect to the WIFI, it doesn’t seem to broadcast a wifi signal at all, even though the wifi LED light flashes to indicate that it is broadcasting. All LED’s seem to flash after 30-60 seconds of the unit being switched on. I took it back to the store and got a replacement, and the replacement unit seems to do exactly the same thing. When I try and connect it to my win7 and win10 computers, even though the driver has been installed successfully, it won’t show up in my computer as a mass storage device.
any ideas?


Please contact the WD Support team directly regarding this.

If MPW is emitting a wireless signal, you should be able to see it if you look at wi-fi settings in a phone or tablet. If so, can you connect to it via the instructions.?

No it does not emit a wireless signal, tried using iPhone, iPad and my laptop. I’ll take the replacement unit back and try another replacement from another store. 3rd time lucky? I’m a bit weary on buying WD products now after 2 unit failures straight out of the box

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Why not wait until you talks to WD Support to see if they can help. It is highly unlikely yo got two lemons. The possibility is something else is amiss.


Have you contacted support?
If not, please do

Yes I have contacted WD Support, just awaiting their response.

Hi same here these are garbage - all lights flashing straight out of box and won’t show up on WiFi network - I’m not risking it and getting a refund