Why Don't I Have A Public Folder?

My Cloud Home - Personal Cloud Storage My Cloud Home
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My new My Cloud Home Duo which I’m accessing on Mac does not appear to have a public folder. How do I set this up? For context, I’ve included an image of only what I can see now.

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Have to say, so far I’m not impressed with the user friendliness of the My Cloud Home Duo. I have some former generation WD products which were simple plug and play, but they have been made so needlessly complicated.

Any help to resolve my issue would be appreciated.

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@Steve8786 Have you already looked at the User Manual?

http://products.wdc.com/library/UM/ENG/4779-705163.pdf

If you can’t find what you are looking for there, check out the Knowledge Base.

https://support-en.wd.com/app/ansresults/kw/Family%20folder%20My%20Cloud%20Home%20Duo/page/1

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Yes, and none of them answer my question.

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HI, Did you get a solution for this?? I’m having the same problem and its driving me crazy, can not find my public folder in my cloud home device using Mac

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You can use the public share via SMB. It is meant for system backup on windows. Use smb://mycloud-xxxxxx.local/Public

However, I guess they want you to use the WD Discovery features with a private user space and now you can share folders among private space users.

I agree it makes things more complicated and less reliable in the end than standard protocols.

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Uffff Austin, thanks a lot, you really made my day, I could get in and now appears on my Mac the public folder.

Regards

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