My CLOUD HOME
I was on the phone with WD Tech support for about an hour trying to figure out why when I copy files from my Mac Hard Drive(s) onto my My Cloud Home drive via the Mac OS Finder, it was taking HOURS and it would never complete the full transfer. It never transfers the entire contents of the folder.
Finally, they told me that because my folders are “Private”, I’m not able to see them in the Finder/Discovery App (which is not true … I see them in both) nor am I able to transfer files from my computer to the My Cloud Drive.
He told me that in order to use the drive the way I want, I need to create Public Folders. I went onto the drive, my cloud .com, and the discover app and there is no indication anywhere I can see that delineates between and private and public folder nor can I see any place to specifically create a folder that is labeled PUBLIC or PRIVATE.
When I click onto my Finder Window sidebar (“MyCloud-XXXXX”), I see a folder named TimeMachineBackup. I did not create this folder. I click on it and the Finder returns an error saying that that folder cannot be found.
Also, I cannot create a folder when I click on that sidebar icon. Presumably, when I click onto that drive in the sidebar, that’s the Public space?
I’m confused as to why I’m unable to simply drag folders/files from my Mac OS Finder onto the drive like I would with any other drive.
The problem is especially bad when trying to update Folders/Files with the same name. I’ll choose to “REPLACE” the old versions on the MyCloud drive and it’ll “prepare to copy” for about 5 minutes … then start to copy … then when it’s finally done, the folder contents are incomplete.
It’s really frustrating.
Tech support is now telling me again to call a tech and ask for a Level 2 technician. It’s been about 2 months of dealing with this.
Firstly: how do I create a specifically “PUBLIC” folder on my drive so I can simply drag and drop folders/files normally?
Secondly: how do I define the status of a folder (public vs. private)?
Any help is appreciated.