WESTERN DIGITAL My Passport 2TB. 2.5" USB 3.0


before 1,5 year I bought this disk but after a year disk does not appear on usb 3.0 port I checked on two new cable but same then I tested on 3 new notebook and 2 pc via 3.0 port  but not now my disk only working with usb 2.0 port.
What is the reason and solution ?

my disk is full and I have very important data but my vendor told me it will take 20 days to check and analyse the problem!!!

Windows 7 64 bit, All Driver Updated
intel i7

Ram : Corsair 12 Gb

Disc : WD Black Cvr.

Mainboard : Asus Rampaga Gene III Support usb 3.0

Bios : Updated

Usb 3.0 Host Controller NEC

when I insert to usb 3.0 shows yellow error on mass storage driver!

please any solution for this problem.

Welcome to the Community.

Have you tried reinstalling the WD Passport driver or changing the USB cable?

ı unistalled but windows automatically install a new driver I bought 2 new cable  I checked on 5 pc and notebook only work with usb 2.0 no any usb 3.0 slot :frowning: but since a year I was using it  as 3.0

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

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