Western DIgital My Cloud Home 4TB

My Cloud Home My Cloud Home Single Bay
1

Hi all

I have one My Cloud Home 4TB. DIsk ist still new, never installed before.
From setup installation, I did it all steps but still my android app My cloud cant find the disk. Tried with PIN but no luck. Any advice how to setup/access the disk?
Model: WDBVXC0040HWT-EESN

Thanks in advance.

2

This is most likely old stock with old firmware even if it is ‘new’ and ‘never installed’.

If you research this issue in this subforum, you will know that there has been ~68 firmware updates since the My Cloud Home (MCH0 was introduced more than 7 years ago.

Multiple firmware updates OTA (over the air = internet) will be required before such an old device could be activated and this could take up to a week even though the KB (knowledge base) advised a shorter time (24 hours).

You will just have to connect the ‘new’ MCH with the existing old firmware to your router and internet and wait up to a week.

Most users are able to activate their MCH eventually, but you are free to file a support ticket with WD Tech support and wait for their answer.

3

Hi

Thanks for answer.
Device is connected to the router. From router side I can see IP but if I try to connnect using web than I got follow error messsage
1{
2 “key”: “notFound”,
3 “message”: “Not Found”
4 }

Yes, I saw already up to one week for online upgrade.
I will wait and let you know.

Thank you.

4

Hello,
Do not do the direct IP address before you set up the My Cloud Home (MCH) with a WD account. which seems to be what you did above.

Unfortunately nobody here knows what you know or don’t know. If you have already waited a week, you should be able to follow the WD KB (knowledge base).

My Cloud Home: Web App Online User Guide for Information, Configuration, and Solutions

and go to the webapp where it will find the My Cloud Home in your home network

Software Setup

IMPORTANT: Refer to these pages if there is an issue with the My Cloud Home Desktop App within WD Discovery:

Answer ID 2782: Learn Why Setup Fails On The Web App For My Cloud Home

The initial setup process for any My Cloud Home device requires an Internet browser and Internet access as outlined in the Answer ID 20098: Requirements and Compatibility for My Cloud Home.

Follow steps outlined below:

  1. Access the Internet and go to https://mycloud.com/hello.

  2. Create a My Cloud Home account, enter an email address.
    Click CONTINUE.

    Image
    Image400×191 19.1 KB