I have the My Book Esentialsdrive and have been using it for a couple of years, worked fine last night and this morning I suddenly can’t see it…I have found that it has auto locked itself and I never set up a password to begin with and have never updated any of the firmware…I need to access the drive or I am gonna lose thousands of dollars…please help me…
Try accessing it with a different user account like the guest account or on another computer. Other that that it will probably take professional data recovery.
Yeah tried using different computer but still not able to see the drive. But thanks for the tip.
I contacted Western Digital and told them I never set a password that it locked itself.
The reply I got stated that since I can’t remember my password there is nothing I can do…I should reformat the drive to resue it
As if I would ever risk using the drive again after it locks me out without a password…
It seems they refuse to acknowlege that they have a serious defect in their drive and wish to lay the blame on the customers. Is there any hope of unlocking a drive that has locked itself, anyone please I need real solutions.
Sadly there is no password reset or work around. Removing the drive from the case and connecting as an internal won’t work either it’s hardware encrypted.