Web interface has to be on the same subnet as the user

[Steve8740]

Our company has more than one PR series My Cloud. Accessing the files throughout the company is fine but when needing to update with the web browser it seems you have to be in the same subnet. Example, we have one My Cloud on a 10.20.1.XX address and we have users on a 10.20.2.XX address scheme. Both can read the files but only 10.20.1.XX can web in. Is this something that can be worked around?
Thanks.

[jchen]

Update on My Cloud OS 5 Feedback

Hello My Cloud users, We’d like to give you an update on the feedback we received and share some of the latest information with you as we have just released FW 5.05.111 today: Indexing time & resources : In today’s firmware release 5.05.111, we addressed an issue to stop indexing the Time Machine network share. We are also working on some improvements and fixes in the coming releases. In the meantime, as mentioned in a previous post, if you do not need all your content to be visible in the mob…

Web dashboard access is restricted to the same subnet : We have learned that some users have device setup in a different subnet and the restriction is impacting your workflow. We are looking into relaxing the restriction and allowing access to the web dashboard from other subnets.