Web access issues - okay with Android App

Hi there. Using My Book Live Duo. I can access the device remotely using the Android App and my username and password, however when I log into mycloud.com using the same username and password the device is showing as “offline”.
Firmware is updated to latest version.

Any ideas? Please…

Hi brettrmarshall,

In this case, may be you can use the below link, that may help you.

https://support.wdc.com/knowledgebase/answer.aspx?ID=15181