WDTV Live Hub freezes when the Ethernet cable is plugged in

I have a WDTV Live Hub with firmware version 3.12.13 and if the ethernet cable is plugged in then when loading up it sticks at the loading screen and does not load up - but without the ethernet cable plugged in it loads up normally and works perfectly. But without the ethernet cable plugged in i can not access my WD My Cloud where my movies etc are stored - any help would be gratefully appreciated.

Thank you in advance.

use method 2 HOW - TO: Update Failed at Step 2
firmwares - http://wdc3.custhelp.com/app/answers/detail/a_id/5860/~/how-to-roll-back-the-firmware-on-a-wd-tv-live-hub-media-center%2C-wd-tv-live

Hi there and thank you for taking the time to reply to me :slight_smile:

I have downloaded the files - put them on a thumb drive and done the step by step instructions but i can not get past -

  1. From the main menu hit the LEFT or RIGHT arrows on your remote and locate the orange New Firmware option in the menu. Once highlighted hit OK on the remote.
    There is no New Firmwear option - is this because i am not connected to the internet as i do not have a wifi connection or a wired one?



i rolled back to wdtvlivehub_rollback_3.11.10 then back to wdtvlivehub_3.12.13, but i had to fool the hub by changing version number by editing file name within the zip file.

You need to double check you have “Detect New FirmwareON in the System Settings. If you’ve downloaded the correct rollback firmware or correctly edited the *.ver file to higher number then it will dectect the New Firmware on a USB stick regardless if you’re connected via ethernet/wifi or not.

I have the same issue with being unable to setup my WDTV Live Hub. When trying to access the network setup, I get a constant “loading” screen with the ethernet cable plugged in. If the cable is not plugged in, the unit boots normally. This started a few weeks ago with firmware ver 3.12.13

I have followed the instructions in this thread, downloaded firmware ver 3.11.10, renamed it to ver 4.11.10 and successfully downgraded the firmware on the WDTV media hub. But once I plug in my ethernet cable, the unit is stuck in the loading screen, and does not load the network settings. I have also tried a new ethernet cable, connected directly to the WDTV Live hub from my modem.

Any ideas to help me? Should I be using a specific downgraded firmware version for this specific issue? Also, have considered trying a USB wireless adaptor, any recommendations for newer USB wireless adaptors that are compatible with the WDTV live hub? WD publishes a list, but I suspect its quite old

The WDTV Live Hub was discontinued nearly 4 Years ago … so the chances of a ‘newer’ USB wireless adaptor being compatible with it are slim.

experiment, pick an even older firmware and try it … maybe try going back several firmwares ?

The link below contains Rollback Firmware, so editing the ver file shouldn’t be necessary (i guess though, it doesen’t hurt to double check)


Also remember, if you do get the WDTV Live Hub network settings working … be aware that the Live Hub uses SMB1 … which Windows 10 has disabled for security reasons. (but you can re-enable it in Win10 if you choose)

Thanks for your comments, I will try older firmware versions in the near future.

In the meantime, someone out there must be using a USB wifi adaptor. Which one are you using? Also, if by chance my ethernet on my WD Live Hub is kaput, what about a USB to ethernet dongle? Is anyone using one of these and which model?

None … i stopped using the WDTV Live Hub about 4 years ago due to lack of support for new features.

All my media players (Raspberry Pi 3 / Android Box) have built in WiFi … which all current media players now have.