WDTV Live Hub freezes when the Ethernet cable is plugged in

I have a WDTV Live Hub with firmware version 3.12.13 and if the ethernet cable is plugged in then when loading up it sticks at the loading screen and does not load up - but without the ethernet cable plugged in it loads up normally and works perfectly. But without the ethernet cable plugged in i can not access my WD My Cloud where my movies etc are stored - any help would be gratefully appreciated.

Thank you in advance.

use method 2 HOW - TO: Update Failed at Step 2
firmwares - http://wdc3.custhelp.com/app/answers/detail/a_id/5860/~/how-to-roll-back-the-firmware-on-a-wd-tv-live-hub-media-center%2C-wd-tv-live

Hi there and thank you for taking the time to reply to me :slight_smile:

I have downloaded the files - put them on a thumb drive and done the step by step instructions but i can not get past -

  1. From the main menu hit the LEFT or RIGHT arrows on your remote and locate the orange New Firmware option in the menu. Once highlighted hit OK on the remote.
    There is no New Firmwear option - is this because i am not connected to the internet as i do not have a wifi connection or a wired one?

Regards.

Charlie

i rolled back to wdtvlivehub_rollback_3.11.10 then back to wdtvlivehub_3.12.13, but i had to fool the hub by changing version number by editing file name within the zip file.

You need to double check you have “Detect New FirmwareON in the System Settings. If you’ve downloaded the correct rollback firmware or correctly edited the *.ver file to higher number then it will dectect the New Firmware on a USB stick regardless if you’re connected via ethernet/wifi or not.