WD TV Play is not recognizing my USB Drive

I have just purchased a WD TV Play and am trying to set it up for use.  It will recognize and play media files from a flash drive, but it will not recognize “My Passport” 2TB when I connect it to the USB port.  Any assistance would be greatly appreciated.


I recommend that you  format the drive on your computer and then try it again. Please note that formatting the drive will delete all data stored on the drive.

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Is there a particular format that WD TV Play recognizes i.e. Fat32, NTFS etc or does it matter??

If you have large media files, then NTFS is best.

Do NTFS. I have 2TB hard drive in NTFS. It works perfectly.