WD TV Live and Dolby Digital Plus


#1

Hello!
I have a WD TV Live HD Media Player with the latest firmware (1.06.43_V) and I’ve been struggling to set up DD+ digital pass-through via HDMI on it. I have seemingly exhausted every option using either auto or manual setup for digital pass-through, but there’s just no audio on the TV. Every other audio format works (AAC, DD, DTS, FLAC etc), but not DD+. The HDMI cable I use is v2.0. If I plug the media directly in the TV via USB then there is audio, so it obviously supports it.
Am I missing something? Has anyone been able to set it up correctly?


#2

Hi creasy,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support


Create a Support Case
Create a support case with our world-class service and support team.


#3

Hello James,
My WD TV has been out of warranty for a few years now and it is also discontinued. Is WD still providing end user support for it?


#4

feel free to call WD’s Technical Support.


#5

OK, I opened a new case.
Thanks.


#6

did you resolve this issue? having same problem!


#7

No. Support told me WD TV Live does not support DD+ after all, despite what’s in the manual and specs.


#8

ok, thanks for replying - if I do any good with a hack fix, I’ll let you know


#9

What’s this hack fix?


#10

Support is correct. WDTV only supports Dolby Digital (which is AC3)

There’s nothing in the user manual saying anywhere or anything about DD+ (which is E-AC3)

Page 160: http://www.computerlounge.co.nz/uploads/WesternDigital/PDFs/User%20Manual.pdf

makes no difference. Your WDTV 2nd Gen only supports HDMI1.3

you can’t plug a WDTV into a TV via USB … so, i’m assuming you’re plugging a USB Flash Drive with Media on it into your TV. And you’re hearing audio …

All that’s confirming is your TV Supports It … but your WDTV still doesn’t.

2 Solutions …

  1. Convert the E-AC3 to AC3 … plenty of free video encoders can do this without re-encoding the Video, only the Audio (select Video:Copy)

  2. Use a Media Server eg. PLEX which can transcode the audio “on-the-fly” and stream it via the WDTV


#11

Check page 152 of the manual. It supposedly sends DD+ via digital pass through to a receiver. You can turn it on in player settings.

I never said I plugged WDTV into a TV via USB… I verified that the TV supports DD+ and tried sending it via digital pass through over HDMI, which according to the manual should work. But support confirmed that it does not.

I was not looking for transcoding solutions… I wanted to make DD+ digital pass through work and let the TV handle it.


#12

well … you’re not gonna have any luck then. are you ?

if your TV support DD+ playback from a USB Stick … then that’s what you’ll have to use and forget about using a WDTV Media Player.

and/or buy a new Media Player that does support DD+

my Raspberry Pi 3 and 4K Android Amlogic S905X Box (Both Running Kodi OS)

Both on them Support 5.1 DD+ (E-AC3) Audio Playback via a TV or Amplifier or AV Reciever.

One of the MANY reasons i no longer use WDTV Media Players.


#13

Unfortunately, none of the players are fully satisfactory. Kodi has a number of issues, too. For example, it can’t play VC-1 videos properly, while WDTV can. So, it’s either transcoding or running several players to play the different formats, complicating the situation. The only problem I have with WDTV is the DD+ issue, so I’d be happy if it could somehow be fixed.


#14

That’s a hardware issue (depends on whether the device supports hardware decoding of VC-1)… not a Kodi Software Issue

My Raspberry Pi 3 with Kodi plays VC-1 … 100% Perfectly :slight_smile: (i bought the $2 VC-1 Codec Licence key to allow hardware decoding) and also plays DD+ too :slight_smile:

Amlogic S905X running LibreELEC (Kodi) … handles VC-1 without any issues as well.

can’t be. WDTV’s are Dead … no longer made, or firmware supported.


#15

Let’s just stay on topic. I neither asked nor expected you to fix it. Obviously, DD+ pass through was intended to work, but for some reason (licensing?) it doesn’t. So, I’m fine with a hack fix, too, as stixman suggested above.


#16

why do you say that ? … it says nowhere in the WDTV Manuals that it’s supported and even WDTV Support told you it’s not. Sounds like you’re in denial and simply don’t want to accept facts.

lol :slight_smile: ‘hackfix’ … stixman’s post was very informative providing a solution.

i’ve given you a couple of solutions (re-encode/transcode etc), but of course you ignored those and want some other ‘mythical magical hackfix’

Anyways, good luck … bye :slight_smile:


#17

No disrespect, but you seem to be having ADHD or something, preventing you from thoroughly reading what others write. I’ll try to make a more detailed description for you, so please pay close attention this time. On page 152 of the WDTV Live manual (Appendix), under Audio codec, Dolby Digital Plus** is listed. The ** note says: 2+channel signal is sent via digital pass through to a receiver. Moreover, If you go into audio settings of WDTV Live, under digital pass through via HDMI, you can manually set it up for DD+:


Hence, it was obviously supposed to work, but it doesn’t.

I didn’t ignore your solutions, I clearly told you I’m not interested in them. Otherwise I would have given a title like ‘WDTV Live is dead, please suggest replacements’ to this topic…


#18

i’m looking at the User Manual and i can’t see anything like that on Page 152 :face_with_raised_eyebrow:

please post the Link to the PDF User Manual … thanks


#19

#20

It’s a misprint … the User Manual is Incorrect

Even the User Manual for the 2014 WD TV Media Player is Incorrect as well.

WD TV Live HD Media Player Audio Spec Sheet … Note: Missing Standard “Dolby Digital” Audio Codec.
1

WD TV Media Player (released 2014) … Note: Includes both “Dolby Digital” and “Dolby Digital Plus” Audio Codec … but states via the " ** "next to Dolby Digital … that only 2 Channel is passed through … which is Incorrect (DD is fully 5.1 Supported)

Last Suggestion … try setting tthe Audio Output from the WDTV to “Stereo” instead of “HDMI Pass-through”

If you get sound then, playing Dolby Digital Plus content … then that means the WDTV is decoding it to 2 Channel Stereo … If no sound via “HDMI Pass-through” then that means you reciever or tv is not capable of DD+ passthrough.

If you get no sound at all … then consider the User Manual as a 100% Incorrect Misprint regarding DD+.

Encounted similar problems with my WD TV Live Hub years ago with 5.1 AAC

2 Channel AAC worked fine via “Pass-through”

but 5.1 Channel AAC … No Sound at all.

Had to go change the Audio Output on the WD TV Live Hub to “Stereo” to get 5.1 AAC Audio to work.