WD Sync Service quit unexpectedly... Constantly on a Mac

Stumpytrain · January 12, 2018, 10:17am

Hello,

I have searched the forum but I can’t seem to find any solutions to fix my currently problem. Basically WD Sync only lasts between a couple of seconds to a couple of minutes between being restarted before crashing again. Aside from the obviously annoying problem that WD Sync isn’t working, the popup is doing my head in as even while typing this message, twice I’ve found I’ve been typing in the comments section of the Problem Report!

It could be a seperate fault ,but Time Machine only lasts a couple of days before insisting that new backup is created which it then takes a couple of days to complete.

As you can probably imagine I’m not exactly feeling the love for my My Cloud at the moment! Oh… it’s crashed a four more times since I typed how many times it’s crashed why trying to type this post!!!

Please help me!

Cheers,

Alex

Problem Details and System Configuration:

WD Sync Service [6821]
Path: /Library/Application Support/WD Sync/WD Sync Service.app/Contents/MacOS/WD Sync Service
Identifier: WD Sync Service
Version: 2.0.1.72 (2.0.1.72)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: WD Sync Service [6821]
User ID: 501

Date/Time: 2018-01-12 09:56:30.546 +0000
OS Version: Mac OS X 10.13.2 (17C88)
Report Version: 12
Bridge OS Version: 3.0 (14Y661)
Anonymous UUID: 58095ECD-062E-1A07-499A-F99A18AB590E

Sleep/Wake UUID: EBA77183-7B58-450B-BAE2-1F8EB3C8D133

Time Awake Since Boot: 51000 seconds
Time Since Wake: 400 seconds

Stumpytrain · January 17, 2018, 3:15pm

Well, I managed to get both events in one screen shot! The new Time Machine backups take about 2 days to upload to My Cloud and barely last a couple of hours before this pops up. The WD Sync Service quit unexpectedly generally appears within seconds of relaunching, up to about an hour. It’s very frustrating and any assistance would be appreciated.

Cheers,

Alex

Stumpytrain · February 7, 2018, 5:01pm

Please help me!

There must be something I can do?

Stumpytrain · February 7, 2018, 5:03pm

Ironic!

Bennor · February 7, 2018, 5:24pm

What does the “show details” button indicate when clicked on “WD Sync Service quit unexpectedly” dialog box?

Apple Time Machine is a separate program/service than the WD Sync program. If both are crashing it may indicate a problem on the Mac computer or a problem with accessing the My Cloud. Are any other programs/apps crashing on the Mac? Are there any problems accessing the My Cloud when Time Machine or WD Sync crash? If connected wirelessly to the My Cloud, does the Time Machine and WD Sync program crash when connected via Ethernet wire to the same router as the My Cloud.

Stumpytrain · February 7, 2018, 5:41pm

Hi Bennor,

Thank you for the reply.

I copied and pasted some of the show details text into my first message. It was too much text to include the whole lot but the next time it crashes (which sods law will mean it will probably be fine for a day or two) I will try to spread it out over two or more posts.

I had previously been using Apple Time Machine with a portable hard drive via USB without problem. No other programs are crashing, which has led me to believe that there is some issue with my My Cloud device.

I don’t have an Ethernet port on my Laptop so I can’t test that. A USB-C to Ethernet adaptor isn’t exactly cheap but I’d be happy to purchase one if you think it would be a productive test.

Cheers,

Alex

Stumpytrain · February 7, 2018, 5:43pm

Amazing it crashed again as soon as I hit send!

Process: WD Sync Service [11905]
Path: /Library/Application Support/WD Sync/WD Sync Service.app/Contents/MacOS/WD Sync Service
Identifier: WD Sync Service
Version: 2.0.1.72 (2.0.1.72)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: WD Sync Service [11905]
User ID: 501

Date/Time: 2018-02-07 17:41:50.903 +0000
OS Version: Mac OS X 10.13.2 (17C205)
Report Version: 12
Bridge OS Version: 3.0 (14Y661)
Anonymous UUID: 58095ECD-062E-1A07-499A-F99A18AB590E

Sleep/Wake UUID: DF7321E0-8CF9-426C-BED8-E455E3B2DFC4

Time Awake Since Boot: 50000 seconds
Time Since Wake: 5000 seconds

System Integrity Protection: enabled

Crashed Thread: 8 localSyncFolderChangesThread:AlexCloud:Alexander

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:
→
__TEXT 00000001049f4000-0000000104aa8000 [ 720K] r-x/rwx SM=COW O. [/Library/Application Support/WD Sync/WD Sync Service.app/Contents/MacOS/WD Sync Service]

Thread 0:: main Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff685267c2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff68525cdc mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff40ae2355 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff40ae16a7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff40ae0d23 CFRunLoopRunSpecific + 483
5 com.apple.Foundation 0x00007fff42bc0b76 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
6 com.apple.Foundation 0x00007fff42bc0a4e -[NSRunLoop(NSRunLoop) run] + 76
7 com.wdc.WD-Sync-Service 0x00000001049f6187 main + 862
8 libdyld.dylib 0x00007fff683e0115 start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff68530562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6866b06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6866ac4d start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff68530562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6866b06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6866ac4d start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff68530562 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff6866b06a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff6866ac4d start_wqthread + 13

Thread 4:
0 libsystem_pthread.dylib 0x00007fff6866ac40 start_wqthread + 0
1 ??? 0x0000000000000608 0 + 1544

Thread 5:: backgroundThread:AlexCloud:Alexander
0 libsystem_kernel.dylib 0x00007fff685267c2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff68525cdc mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff40ae2355 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff40ae16a7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff40ae0d23 CFRunLoopRunSpecific + 483
5 com.apple.Foundation 0x00007fff42bc0b76 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
6 com.wdc.WD-Sync-Service 0x0000000104a3e1ac -[WDSynchronizedFolder(Thread) synchronizedFolderThreadMain] + 725
7 com.apple.Foundation 0x00007fff42bcee48 NSThread__start + 1197
8 libsystem_pthread.dylib 0x00007fff6866b6c1 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff6866b56d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff6866ac5d thread_start + 13

Thread 6:: transferThread:A 0 libsystem_kernel.dylib 1 libdispatch.dylib 2 libdispatch.dylib 3 com.apple.CFNetwork 4 com.apple.CFNetwork 5 com.wdc.WD-Sync-Service 6 com.wdc.WD-Sync-Service 7 com.wdc.WD-Sync-Service 8 com.wdc.WD-Sync-Service 9 com.wdc.WD-Sync-Service 10 com.wdc.WD-Sync-Service 11 com.wdc.WD-Sync-Service 12 com.apple.Foundation 13 com.apple.CoreFoundation 14 com.apple.CoreFoundation 15 com.apple.CoreFoundation 16 com.apple.CoreFoundation 17 com.apple.CoreFoundation 18 com.apple.Foundation 19 com.wdc.WD-Sync-Service 20 com.apple.Foundation 21 libsystem_pthread.dylib 22 libsystem_pthread.dylib 23 libsystem_pthread.dylib lexCloud:Alexander
0x00007fff685267fe semaphore_wait_trap + 10
0x00007fff683b682e _dispatch_sema4_wait + 16
0x00007fff683ae911 _dispatch_semaphore_wait_slow + 101
0x00007fff3fb2fa58 CFURLConnectionSendSynchronousRequest + 350
0x00007fff3fb46192 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 117
0x0000000104a3a327 -[WDNASVolumeRESTAPI sendSynchronously] + 636
0x0000000104a25ded -[WDSynchronizedFolder(UploadToNAS) checkRemoteVolumeIsOutOfSpaceForFileSize:] + 205
0x0000000104a26ca1 -[WDSynchronizedFolder(UploadToNAS) moveNASPathUsingREST:toNASPath:isDirectory:uploadError:] + 1281
0x0000000104a27697 -[WDSynchronizedFolder(UploadToNAS) moveNASPath:toNASPath:isDirectory:uploadError:] + 103
0x0000000104a298f1 -[WDSynchronizedFolder(UploadToNAS) uploadLocalPathUsingREST:toNASPath:isDirectory:withTempFileName:syncPairData:uploadError:doConflictCheck:renameFileLocally:modifiedDateFrom1970:] + 6858
0x0000000104a2b4fa -[WDSynchronizedFolder(UploadToNAS) uploadLocalPath:toNASPath:isDirectory:withTempFileName:syncPairData:doConflictCheck:uploadError:renameFileLocally:modifiedDateFrom1970:] + 201
0x0000000104a5c507 -[WDSynchronizedFolder(Thread) performFileTransfers] + 10158
0x00007fff42c08125 __NSThreadPerformPerform + 334
0x00007fff40aff5a1 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
0x00007fff40bb935c __CFRunLoopDoSource0 + 108
0x00007fff40ae2040 __CFRunLoopDoSources0 + 208
0x00007fff40ae14bd __CFRunLoopRun + 1293
0x00007fff40ae0d23 CFRunLoopRunSpecific + 483
0x00007fff42bc0b76 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
0x0000000104a3d91d -[WDSynchronizedFolder(Thread) synchronizedFolderTransferThreadMain] + 576
0x00007fff42bcee48 NSThread__start + 1197
0x00007fff6866b6c1 _pthread_body + 340
0x00007fff6866b56d _pthread_start + 377
0x00007fff6866ac5d thread_start + 13

Thread 7:: NASVolumeFolderChangesThread:AlexCloud:Alexander
0 libsystem_kernel.dylib 0x00007fff685267c2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff68525cdc mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff40ae2355 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff40ae16a7 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff40ae0d23 CFRunLoopRunSpecific + 483
5 com.apple.Foundation 0x00007fff42bc0b76 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
6 com.wdc.WD-Sync-Service 0x0000000104a3d584 -[WDSynchronizedFolder(Thread) synchronizedNASSyncFolderChangesThreadMain] + 538
7 com.apple.Foundation 0x00007fff42bcee48 NSThread__start + 1197
8 libsystem_pthread.dylib 0x00007fff6866b6c1 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff6866b56d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff6866ac5d thread_start + 13

Thread 8 Crashed:: localSyncFolderChangesThread:AlexCloud:Alexander
0 com.wdc.WD-Sync-Service 0x0000000104a73b53 crc64 + 93
1 com.wdc.WD-Sync-Service 0x0000000104a42d27 ContainsInvalidCharacters + 519
2 com.wdc.WD-Sync-Service 0x0000000104a40832 -[WDSynchronizedFolder(Thread) compareFileCacheWithContentsOfDirectory:syncPairData:recursively:withFileManager:] + 250
3 com.wdc.WD-Sync-Service 0x0000000104a428ca -[WDSynchronizedFolder(Thread) compareFileCacheWithContentsOfDirectory:syncPairData:recursively:withFileManager:] + 8594
4 com.wdc.WD-Sync-Service 0x0000000104a428ca -[WDSynchronizedFolder(Thread) compareFileCacheWithContentsOfDirectory:syncPairData:recursively:withFileManager:] + 8594
5 com.wdc.WD-Sync-Service 0x0000000104a428ca -[WDSynchronizedFolder(Thread) compareFileCacheWithContentsOfDirectory:syncPairData:recursively:withFileManager:] + 8594
6 com.wdc.WD-Sync-Service 0x0000000104a3ee78 -[WDSynchronizedFolder(Thread) performInitialSynchronizationForSyncPair:fsEventID:] + 196
7 com.wdc.WD-Sync-Service 0x0000000104a3f260 -[WDSynchronizedFolder(Thread) startListeningToChangesInLocalSyncFolderThread] + 685
8 com.wdc.WD-Sync-Service 0x0000000104a3d183 -[WDSynchronizedFolder(Thread) synchronizedLocalSyncFolderChangesThreadMain] + 249
9 com.apple.Foundation 0x00007fff42bcee48 NSThread__start + 1197
10 libsystem_pthread.dylib 0x00007fff6866b6c1 _pthread_body + 340
11 libsystem_pthread.dylib 0x00007fff6866b56d _pthread_start + 377
12 libsystem_pthread.dylib 0x00007fff6866ac5d thread_start + 13

Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x7fef62560226dcd8 rcx: 0x0000000104ad2af0 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff3ed61d1c rbp: 0x0000700006ee2b60 rsp: 0x0000700006ee2b60
r8: 0x0000700006ee2740 r9: 0x0000000000000000 r10: 0x00007fff9ae61730 r11: 0x00007fd4de461c60
r12: 0x0000000000000000 r13: 0x00007fd4e7e1a230 r14: 0x0000000000000000 r15: 0x00007fff677e2e80
rip: 0x0000000104a73b53 rfl: 0x0000000000000246 cr2: 0x000000010c612000

Logical CPU: 0
Error Code: 0x020000b8
Trap Number: 133

Stumpytrain · February 7, 2018, 5:44pm

Binary Images:
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0x104b75000 - 0x104b9eff7 +coop.plausible.CrashReporter (1.0) /Library/Application Support/WD Sync/WD Sync Service.app/Contents/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
0x104bd6000 - 0x104c36ff7 +com.wdc.WDNetworking (1.0 - 1) <8C2322ED-F1A3-33B8-BAEA-F5E2DDA08095> /Library/Application Support/WD Sync/WD Sync Service.app/Contents/Frameworks/WDNetworking.framework/Versions/A/WDNetworking
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0x7fff660ad000 - 0x7fff660adfff libOpenScriptingUtil.dylib (174) <203D2C39-61BB-3713-A502-

Stumpytrain · February 7, 2018, 5:44pm

2D17B04A42AC> /usr/lib/libOpenScriptingUtil.dylib
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0x7fff66466000 - 0x7fff6648aff7 libc++abi.dylib (400.7) <217656D5-BC40-37FF-B322-91CB2AAD4F34> /usr/lib/libc++abi.dylib
0x7fff6648c000 - 0x7fff6649cfff libcmph.dylib (6) /usr/lib/libcmph.dylib
0x7fff6649d000 - 0x7fff664b3fff libcompression.dylib (47) /usr/lib/libcompression.dylib
0x7fff66760000 - 0x7fff66778ff7 libcoretls.dylib (155) /usr/lib/libcoretls.dylib
0x7fff66779000 - 0x7fff6677affb libcoretls_cfhelpers.dylib (155) /usr/lib/libcoretls_cfhelpers.dylib
0x7fff66c4a000 - 0x7fff66ca0ff3 libcups.2.dylib (462.1) /usr/lib/libcups.2.dylib
0x7fff66d22000 - 0x7fff66d29ff3 libdscsym.dylib (183.1) <2DE012BF-CE9A-3BDF-9A2D-55D66B51AA35> /usr/lib/libdscsym.dylib
0x7fff66dde000 - 0x7fff66ddefff libenergytrace.dylib (16) /usr/lib/libenergytrace.dylib
0x7fff66e15000 - 0x7fff66e1aff3 libheimdal-asn1.dylib (520.30.1) <14DC1451-6E22-3A48-80CB-5D33DC0F8C3B> /usr/lib/libheimdal-asn1.dylib
0x7fff66e46000 - 0x7fff66f37ff7 libiconv.2.dylib (51) <0772997F-4109-38A1-91ED-0F3F16AE99E5> /usr/lib/libiconv.2.dylib
0x7fff66f38000 - 0x7fff6715fffb libicucore.A.dylib (59152.0.1) <281C39FD-0C9A-3EB2-A407-36D4CCE938E5> /usr/lib/libicucore.A.dylib
0x7fff671ac000 - 0x7fff671adfff liblangid.dylib (128) <39C39393-0D05-301D-93B2-F224FC4949AA> /usr/lib/liblangid.dylib
0x7fff671ae000 - 0x7fff671c7ffb liblzma.5.dylib (10) <3D419A50-961F-37D2-8A01-3DC7AB7B8D18> /usr/lib/liblzma.5.dylib
0x7fff671c8000 - 0x7fff671deff7 libmarisa.dylib (9) /usr/lib/libmarisa.dylib
0x7fff6728f000 - 0x7fff674b7ff7 libmecabra.dylib (779.7.6) <7808C544-161E-37CE-9D42-F368C82A180D> /usr/lib/libmecabra.dylib
0x7fff6768f000 - 0x7fff67766ffb libnetwork.dylib (1229.30.11) <2A9846DE-C063-3340-89D1-D5DAC2B8A08A> /usr/lib/libnetwork.dylib
0x7fff677dc000 - 0x7fff67bca7e7 libobjc.A.dylib (723) <93A92316-DE1E-378C-8891-99720B50D075> /usr/lib/libobjc.A.dylib
0x7fff67bdd000 - 0x7fff67be1fff libpam.2.dylib (22) <7B4D2CE2-1438-387A-9802-5CEEFBF26F86> /usr/lib/libpam.2.dylib
0x7fff67be4000 - 0x7fff67c18fff libpcap.A.dylib (79.20.1) /usr/lib/libpcap.A.dylib
0x7fff67c97000 - 0x7fff67cb3ffb libresolv.9.dylib (65) /usr/lib/libresolv.9.dylib
0x7fff67d01000 - 0x7fff67d02ff7 libspindump.dylib (248) <12E8B8BA-072F-39AE-8BC9-7D5840DA80EB> /usr/lib/libspindump.dylib
0x7fff67d03000 - 0x7fff67e96fe7 libsqlite3.dylib (274.5) /usr/lib/libsqlite3.dylib
0x7fff67f98000 - 0x7fff67fe6fff libstdc++.6.0.9.dylib (104.1) <92CC5BBD-2FB2-3864-BF6B-B4B1BFF4C1EE> /usr/lib/libstdc++.6.0.9.dylib
0x7fff68067000 - 0x7fff680a0fff libusrtcp.dylib (1229.30.11) <537F14D0-84DF-349F-8EA0-52BB7A241E60> /usr/lib/libusrtcp.dylib
0x7fff680a1000 - 0x7fff680a4ffb libutil.dylib (51.20.1) <216D18E5-0BAF-3EAF-A38E-F6AC37CBABD9> /usr/lib/libutil.dylib
0x7fff680a5000 - 0x7fff680b2fff libxar.1.dylib (400) <0316128D-3B47-3052-995D-97B4FE5491DC> /usr/lib/libxar.1.dylib
0x7fff680b6000 - 0x7fff6819dfff libxml2.2.dylib (31.7) <49544596-BCF8-3765-8DC5-DB1A9A90EF92> /usr/lib/libxml2.2.dylib
0x7fff6819e000 - 0x7fff681c6fff libxslt.1.dylib (15.10) <66682AF6-C2D5-374C-901F-25A3E72814DC> /usr/lib/libxslt.1.dylib
0x7fff681c7000 - 0x7fff681d9ffb libz.1.dylib (70) <48C67CFC-940D-3857-8DAD-857774605352> /usr/lib/libz.1.dylib
0x7fff68277000 - 0x7fff6827bff7 libcache.dylib (80) <354F3B7D-404E-3398-9EBF-65CA2CE65211> /usr/lib/system/libcache.dylib
0x7fff6827c000 - 0x7fff68286ff3 libcommonCrypto.dylib (60118.30.2) <674286D3-7744-36A3-9AAA-49DFCD97A986> /usr/lib/system/libcommonCrypto.dylib
0x7fff68287000 - 0x7fff6828efff libcompiler_rt.dylib (62) <4487CFBA-A5D7-3282-9E6B-94CAD7BE507E> /usr/lib/system/libcompiler_rt.dylib
0x7fff6828f000 - 0x7fff68297ffb libcopyfile.dylib (146.30.2) <2C7C67D7-562B-3FFA-973D-BACF4C10E1EC> /usr/lib/system/libcopyfile.dylib
0x7fff68298000 - 0x7fff6831dfff libcorecrypto.dylib (562.30.10) <8A53EFE1-AFCA-3676-BEE1-FA5ED9F0E222> /usr/lib/system/libcorecrypto.dylib
0x7fff683a5000 - 0x7fff683deff7 libdispatch.dylib (913.30.4) <7D0E3183-282B-3FEE-A734-2C0ADC092084> /usr/lib/system/libdispatch.dylib
0x7fff683df000 - 0x7fff683fcff7 libdyld.dylib (519.2.2) /usr/lib/system/libdyld.dylib
0x7fff683fd000 - 0x7fff683fdffb libkeymgr.dylib (28) <6D84A96F-C65B-38EC-BDB5-21FD2C97E7B2> /usr/lib/system/libkeymgr.dylib
0x7fff683fe000 - 0x7fff6840aff3 libkxld.dylib (4570.31.3) /usr/lib/system/libkxld.dylib
0x7fff6840b000 - 0x7fff6840bff7 liblaunch.dylib (1205.30.29) /usr/lib/system/liblaunch.dylib
0x7fff6840c000 - 0x7fff68410ffb libmacho.dylib (900.0.1) <756F2553-07B6-3B42-ACEA-2F0F1A5E8D0F> /usr/lib/system/libmacho.dylib
0x7fff68411000 - 0x7fff68413ff3 libquarantine.dylib (86) <6AC8773F-3817-3D82-99C2-01BABB9C3CBB> /usr/lib/system/libquarantine.dylib
0x7fff68414000 - 0x7fff68415ff3 libremovefile.dylib (45) <912FA211-DD8C-3C92-8424-21B89F8B10FD> /usr/lib/system/libremovefile.dylib
0x7fff68416000 - 0x7fff6842dfff libsystem_asl.dylib (356.1.1) <94972913-9DF0-3C78-847C-43E58919E3DA> /usr/lib/system/libsystem_asl.dylib
0x7fff6842e000 - 0x7fff6842efff libsystem_blocks.dylib (67) /usr/lib/system/libsystem_blocks.dylib
0x7fff6842f000 - 0x7fff684b8ff7 libsystem_c.dylib (1244.30.3) /usr/lib/system/libsystem_c.dylib
0x7fff684b9000 - 0x7fff684bcffb libsystem_configuration.dylib (963.30.1) <0F8D0B76-4F7D-34EC-AB6C-50F9465809DA> /usr/lib/system/libsystem_configuration.dylib
0x7fff684bd000 - 0x7fff684c0ffb libsystem_coreservices.dylib (51) <21A488D0-2D07-344E-8631-CC8B2A246F35> /usr/lib/system/libsystem_coreservices.dylib
0x7fff684c1000 - 0x7fff684c2fff libsystem_darwin.dylib (1244.30.3) <2F750CB1-BC26-3FA3-AE59-553EE30D451B> /usr/lib/system/libsystem_darwin.dylib
0x7fff684c3000 - 0x7fff684c9ff7 libsystem_dnssd.dylib (878.30.4) /usr/lib/system/libsystem_dnssd.dylib
0x7fff684ca000 - 0x7fff68513ff7 libsystem_info.dylib (517.30.1) <7D79E167-4B5C-3833-81EE-3AF3FB53616D> /usr/lib/system/libsystem_info.dylib
0x7fff68514000 - 0x7fff68539ff7 libsystem_kernel.dylib (4570.31.3) /usr/lib/system/libsystem_kernel.dylib
0x7fff6853a000 - 0x7fff68585fcb libsystem_m.dylib (3146) /usr/lib/system/libsystem_m.dylib
0x7fff68586000 - 0x7fff685a5fff libsystem_malloc.dylib (140.1.1) <9F0745FF-B92F-330D-8812-BB74001D1D33> /usr/lib/system/libsystem_malloc.dylib
0x7fff685a6000 - 0x7fff6864aff3 libsystem_network.dylib (1229.30.11) <40BAD301-8744-3AD8-A688-E7925C587B00> /usr/lib/system/libsystem_network.dylib
0x7fff6864b000 - 0x7fff68655ffb libsystem_networkextension.dylib (767.30.7) /usr/lib/system/libsystem_networkextension.dylib
0x7fff68656000 - 0x7fff6865fff3 libsystem_notify.dylib (172) <98EA3D62-7C86-30DE-8261-D020D2F1EFF3> /usr/lib/system/libsystem_notify.dylib
0x7fff68660000 - 0x7fff68667ff7 libsystem_platform.dylib (161.20.1) /usr/lib/system/libsystem_platform.dylib
0x7fff68668000 - 0x7fff68673fff libsystem_pthread.dylib (301.30.1) /usr/lib/system/libsystem_pthread.dylib
0x7fff68674000 - 0x7fff68677ff3 libsystem_sandbox.dylib (765.30.4) /usr/lib/system/libsystem_sandbox.dylib
0x7fff68678000 - 0x7fff68679ff3 libsystem_secinit.dylib (30) /usr/lib/system/libsystem_secinit.dylib
0x7fff6867a000 - 0x7fff68681ff7 libsystem_symptoms.dylib (820.30.7) /usr/lib/system/libsystem_symptoms.dylib
0x7fff68682000 - 0x7fff68695ff7 libsystem_trace.dylib (829.30.14) <69EBF017-D40F-30D7-9B0B-BFC862D761A5> /usr/lib/system/libsystem_trace.dylib
0x7fff68697000 - 0x7fff6869cff7 libunwind.dylib (35.3) <6D4FCD49-D2A9-3233-95C7-A7635CE265F2> /usr/lib/system/libunwind.dylib
0x7fff6869d000 - 0x7fff686c9ff7 libxpc.dylib (1205.30.29) /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 41652
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=321.9M resident=0K(0%) swapped_out_or_unallocated=321.9M(100%)
Writable regions: Total=259.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=259.5M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 2
CoreData Object IDs 4100K 3
Dispatch continuations 16.0M 2
Foundation 4K 2
Kernel Alloc Once 8K 2
MALLOC 220.0M 42
MALLOC guard page 64K 16
SQLite page cache 7040K 9
STACK GUARD 56.0M 10
Stack 12.1M 10
VM_ALLOCATE 4K 2
__DATA 21.3M 218
__FONT_DATA 4K 2
__LINKEDIT 189.8M 6
__TEXT 132.1M 218
__UNICODE 560K 2
libnetwork 128K 2
mapped file 29.9M 43
shared memory 4472K 10
=========== ======= =======
TOTAL 693.4M 582

Model: MacBookPro13,3, BootROM MBP133.0233.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 455, AMD Radeon Pro 455, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.1

cpt_paranoia · February 7, 2018, 7:58pm

I suggest you contact WD Support if you wish someone to deal with error reports as detailed as that…

We are users, and can provide some UI support, but crash logs are expecting a bit too much…

Zedman69 · February 13, 2018, 6:01am

I have the same problem now for 2 years and still no resolution, I have literally tried everything imaginable, has anybody gotten to the bottom of this???

rbopp · March 15, 2018, 5:40am

For me the problem started some weeks ago and it is independent from time machine, which is not activated on my Mac… And as described, WDsync crashes every 10 second (more or less). To my opinion it is not worth while addressing the problem to WD support. My experience is that they basically tell you: “Bad luck! Why are you stupid enough to use something as exotic as Mac…”

cpt_paranoia · March 15, 2018, 8:43am

I would recommend using some other sync software. Try FreeFileSync.

iZapped · December 30, 2018, 7:49pm

Well, I have the same experience: WD Cloud Sync quits immediately I open it on my Mac.
FreeFileSync works only with local storages and does not with WD NAS set up in a different location.
Since WD decided to discontinue WD MyCloud app establishing connection with my PR2100/4100 is avaible over the browser connection exclusively which is definitely slow and unsecure.
Does anybody have some smart solution?

Bennor · December 31, 2018, 12:41am

Free File Sync will sync/mirror/backup to a remote location using SFTP. If one can get SFTP enabled and working on their My Cloud it remains an option. FTP is also now available in Free File Sync but FTP is generally considered insecure.

Of course one will need to configure port forwarding of the SFTP/FTP ports so the traffic gets past the network router’s firewall to the My Cloud