WD Sync problem

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi

I’ve now been using MY Cloud for a few months for 1 thing it’s far cheaper than other cloud storage and I can store a lot more files. Up until a few days ago I had no problems with the system at all but all of a sudden it seems to have dissapeared from my network.

I am able to access my files via the WD My Cloud desktop app however I can’t access it by typing the cloud name into the Firefox address bar.

I then did some searching on the WD website and realised I had never downloaded the WD Sync (although prior to the last few days I never seemed to need it). This did install well until it got to the point to search for devices and it did not discover my WD My Cloud device.

I have the My Cloud connected to my router so I am unsure why the device is now no longer discoverable?

Is there something that I might be missing or that I haven’t tried?

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2

I hate to say this but, have you tried to reboot the NAS?

Or try either a 4 or 40 second reset, it also has fixed some anomalies. I’m not saying that will do it but it is certainly worth a try. :slight_smile:

3

If I reboot it or reset it will I lose my files? Just that I have over 1Tb of files on there so far.

4

The answer is NO you will not lose your data.

Your best bet would be read the “User Manual”. I’m not sure if you are running a GEN1 or GEN2 MyCloud as they are different. If you are running firmware 4.xx then you have a GEN1 … if you are running firmware 2.xx then you have a GEN 2.

GEN 1 User Manual
GEN 2 User Manual

Look for the sections that pertain to “Rebooting” and “Resetting your MyCloud”

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5

I suggest you reboot your router first and then see if your My Cloud shows in your network.

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6

I rebooted my router a couple of times over the last couple of days but seemed to not work.

I am about to go out for several hours but I will get round to rebooting the router again later as well resetting my cloud if need be.

Thanks for your assistance thus far

7

https://support.wdc.com/knowledgebase/answer.aspx?ID=18018

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8

Here is an update.

I have rebooted my router.
Done a 40 second reset of the My Cloud device (although bot sure if it was succesful)
Made sure that network discovery is on.

Now this is all on my desktop computer as when I use my laptop I have full access to the device via all methods. So it would appear that the problem has only been with my desktop pc.

So although this is not resolved I do have something to work off and from until I do resolve the issue with my desktop pc.