WD Surveillance is not working

Internal Drives WD Purple
1

Hi All,

I recently purchased WD10PURX in Amazon but it is not working. When I checked with local distributor , he says the product is a defective one and needs to be replaced. Can someone guide me how to get it replaced as I do not find any option anywhere. Thanks in advance.

2

If you bought it from Amazon, can’t Amazon replace it?

Also, I would strongly recommend you remove that photo as it displays the serial number which no one here needs to know.

3

No…Its been a month since I bought that from amazon and for some reason I couldn’t check the quality immediately after I purchased.

Is there any other way to get it replaced? Please help.

4

Click on Warranty & Returns at the top of the page.

5

I tried visiting all the pages listed here. But I am not able to identify what option I need to choose to proceed further. I don’t see suitable option to choose from the drop down in the attached page

Warranty%20Page
Warranty%20Page2212×940 88 KB

6

Why would “Other WD Products” not be the right answer?

7

No luck. It says invalid serial number for the number that I entered. I input the S/N which has been mentioned in the product.

invalid%20serial%20number
invalid%20serial%20number2212×940 38.2 KB

8

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