"Thank you for reporting the issue with WD Smartware 2.4.16 on Windows 10 Anniversary Update."
How about instead - We received a report on this issue on August 11th. After more than 45 days we're clueless and unable to deliver a solution, which affects millions of customers worldwide using Smartware now that Microsoft has concluded the worldwide roll out of the Windows 10 Anniversary Update.
On August 18th, 7 days after I reported this issue, a WD Service & Support staff individual contacted me directly about this problem to collect additional information. As of yesterday I received the following response when I asked if this is going to be solved - "We still don't know when and our team still working on it."
It's complete B.S., and entirely impossible, that the WD "team" could have been working on a solution for this long and not have issued a corrective update, especially given Stephen Slack's post above.
SBrown - Which day is the overdue corrective update going to be available?
We are all looking forward to your reply in this thread as soon as possible.