I am running WD Smartware PRO 2.3.0 on two Win 7 (32 bit) PC’s. One PC is AOK…but 2nd PC lost activation today after I replaced the old Seagate Free Agent drive with a new Seagate Backup Plus. I attempted reactivation by entering my activation code/email address. Many attempts …but I either received the message "error trying to Validate - Try again later: or activation process froze. I called support and I was told activation is with the software and not the drive…and replacing the drive should not caused a problem. I was told I would have to talk to a more advanced person. I was transferred - but after a long wait…was told everyone was on calls. I requested someone call me. Now over two hours and waiting. During this time I have tried many things - including replacing the new drive with the old.
UPDATED 4//10/2014 at 4:45pm CDT…MAGIC. I opened WD Smartware PRO…and it was activated. No action by me. When I lost Activation…File History was changed and configuration settings for backup options (Folders) and Frequency had been changed. That is still true after the magical activation. No call from WD. ?? But happy it was reactivated.
Update 4/11/14 - 4:30PM CDT - Activation Lost Again - On PC with new Seagate Backup Plus. Attempts to activate fail with previously reported symptoms. 2nd PC running PRO is still OK for now (has not been rebooted this week).…BUT… I am losing confidence in WD Smartware Pro because of the on-going activation issues.
After talking with WD support yesterday, I was given a a lenthy reference number (Case Number ?). and requested a callback by an “advanced” person. I made sure they had my email and tel number. I have had no other contact with WD…but saw a post futher down in this thread that someone posted that WD is taking the problem seriously.
My request to WD…please provide some feedback other than we are aware of the problem etc. Is the activation process at PC/WD Smartware Pro program level? How is activation being lost and then later magically activated without entering a code (other than the failed attempts) …and then lost again the following day. Only change was a reboot of the system. Should activation be attempted repeatly or wait until notification of a “fix”?
At approx. 5:15pm CDT I attempted Activation by entering code/email.
Received a message that said: Activation_Result_MSG_1103
Clicked OK…And now Activated. ???