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Post Text:
I am using one of the three activation codes to turn my standard version of SmartWare to SmartWare Pro. It has been working fine as the PRO version since I bought the MyCloud MAS.
Today, for some reason I have a button in the top right hand side asking me to upgrade to the Pro version. I can no longer access my DropBox account either so the software has reverted back to the basic version.
When I try and enter my activation code and my email address (the same address that I used in the first place to register), the software freezes and after 2-3 minutes I get a message back saying ‘There was a problem trying to activate with the code’ or something like that.
I have checked on the WD site via the registration email they sent when I inittially set up SmartWare and I have only used 1 of the 3 activations available so that shouldn’t be an issue.
Trouble is that if I uninstall and then reinstall SmartWare, I will have to redo all my backups. It took me days last time!
Has anyone else had this happen to them? And what can I do about it without having to redo all my backups.
User: JemTheWire
Email :
| Name | Throwaway Email |
| throwaway.email@ntlworld.com |
Notes: User is having issues with WD Smartware Pro activation.
