Hello! I replaced my very old D-Link NAS with 4 TB MyCloud, which so far I really love. It’s fast and reliable, and I can access it from work.
It’s working great on my Windows 7 laptop, but I’m having one small problem with my wife’s Windows 10 laptop. I can’t upgrade to SmartWare Pro. It says, “Free upgrade to SmartWare Pro unsuccessfu. Invalid name.” or “The email address you have provided does not match our record.” I tried my email address that I used to setup the device, and I tried to create a user for my wife with her email address. I guess I just don’t understand the logic how the activation is supposed to work. SmartWare says I have two activations left. Please help.