WD Smartware Back Up Tab Greyed Out

Hi,

I don’t know how long this has occurred, but was certainly working a couple months ago.

However, on access from a desk top using windows, the Back Up tab is now ‘greyed’ out and I can not access it. The home screen also has all the data greyed out. Needless to say I can now longer access it from my phone or ipad.

Please can somebody advise as to what has changed and what I need to do

Hi there,

Try to do a reset on the device to see if this helps:

https://support.wdc.com/instructions/?ID=10432&lang=en

That’s worked. Many thanks for a quick and helpful reply