Back up appears disabled on WD Smart Ware not pro

Hi I have been using WD smartware version 2.4.12 to regularly back up on a external My Passport drive using Windows 10. THis month, however, the back up, feature was disabled on the software. It apparently wants me to by WD Smartware Pro. I downloaded the newer release 2.4.16 which installed successfully but back up still not allowed. WD offers a 30 day free trial of SmartWare Pro which I used to get a back up and this seems to work. Any ideas on how to get the older WD Smartware to continue to work?

thanks so much for any help!


Have you tried setting a schedule backup? If not, please try that.

thank you - I will see if that will work