Can't do first back up

Only bought this 1 TB 2 days ago, and finally got all the software working now but on the smartware back up page it won’t back up my files , just does nothing after clicking on the enable back up icon nothing happens, files are greyed out on the hard drive side and yellow on the left, tried both ways with the files,getting very frustrated with this device now, I don’t find it very user friendly.


Try uninstalling and reinstalling WD Smartware. If it does not work then I recommend you contact support directly.

Contact WD