WD Red detected by the Windows system, but not found by the WD Tools

I have a Synology NAS which is populated by 2 x WD Red WD50EFRX

The NAS stopped working and I have taken the drives & put them in a USB caddy in order to use WD Drive Utilities to check the status of the drives.

WD Utilities does not see the drive, however Windows 10 does. What can I do next?

Hi @Nick3,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:

Thank you so much, I came to the community because I couldn’t find a WD support to raise a ticket with.