WD My Passport Wireless 1 TB: Not charging, no detection to USB connection

WD External Drives My Passport Wireless
1

Hello, my WD My Passport not charging (using charger) and not detected when I connect it to my laptop. I have try use different cable, but still not working.

Appreciate your assistance.

2

Hi port,

You should contact WD Support for such an issue. To contact WD support, you can refer to the links mentioned below.

Phone:
https://support.wdc.com/contact_phone.aspx?h=4

Email:
https://westerndigital.secure.force.com/ind/?lang=en