I have a brand new 4TB My Passport Wireless Pro. When I plug the device into any USB port on my HP Laptop (3 yrs old), the laptop does not see the drive at all. There is never any of the usual indication that a new USB device has been plugged in. Nothing happens.
I’ve read numerou articles on this and other forums, tried all the recommended fixes, and am still getting the exact same results: absolutely nothing.