WD My Passport makes clicking sound, not showing up in E: Drive but says can disconnect external drive?

Can someone help me solve this recent problem have a 2Tb external has been fantastic for the past 3 years, now when connect to computer or TV there is a clicking sound coming from drive the light flashes but the drive is not being recognised, it is saying that I can safely remove drive but am not seeing contents? Also can I retrieve the information on this drive if faulty?


Welcome to the WD Community.

Are you able to test the drive on a different computer?

How is the drive showing under disk management?

How to access Disk Management in Windows to manage hard drives

Hi, Thanks for the info, comes up on disk management as “not initialized”, haven’t tried on other computer yet. Will I be able to retrieve my files somehow?