WD My passport is not recognised on laptop

WD External Drives WD Portable Drives
1

Hi

I am new to this forum. I have a WD My Passport USB drive which has worked perfectly until today. When I plus it into the laptop it makes noises and the light appears, but it is not recognised anymore, so I can’t access any information on the hard drive. I have tried to see if the drivers are up to date, and according to what I can see, they are. I thought this was the problem, but it must be something else. Is anyone able to assist, as I have not idea what to do next.
Thank you
Fiona

2

Hi, welcome to the community.

Have you tried different USB cables? Have you tried another computer? Did the drive fall?

3

Thankyou for the response. I have tried different cable and also a different computer but it still doesn’t get recognised. The hard drive light still comes on and it makes a noise as if it still works. I do t know how to tell if it is the hard drive or the computer. I worked out that the drivers are up to date, which is what I first thought the problem might have been.
Fiona

4

what kind of noises does the drive make? clicking, spinning, buzzing?

5

I have this same issue, I have no files on it, so no big loss other than the cost of this drive… first install, installed the software from the hard drive, then when I went to format it, said it was in use, closed everything I could think of, went to windows explorer now shows as drive E: instead of WD My Passport as before. Can’t access it, deleting drivers does nothing, the drive just sits here, light flashing…

6

I have a same problem. I was using my drive and then it stopped responding. I unplugged it and after connecting it is detecting in device manger but cant see in My Computer. Also while windows detect it (slow than usual) it gives 3 clicking sounds.

Please advise what is means. is it the physical damage or we can do something about it.