WD MY Cloud Sudden Red Light Issue

#1

Hi everyone i hope someone out there can help with my issue.

I have a MY cloud 3TB and randomly and suddenly the red light is on at the front of the drive. I have not received any warnings or had any problems with the drive to indicate a warning i just suddenly noticed the light today. I have investigated the issue a little bit further as from what i understand the red light is either a drive issue or network issue. The drive i believe is spinning and I’m presuming functioning correctly however when i have logged into my router at home the cloud is not showing up as a connected device.

Does any one have any suggestions in how to fix or troubleshoot the issue ? Thank You in advance

#2

If you have a gen2. The led turns red when the network connection is lost. The gen2 p/n ends in 10.

#3

@topgun433 What are the LEDs on the back doing, if anything? Check the User Manual for your generation of My Cloud. See LEDs.

#4

On some models, the red light comes on when the drive is almost full.