Dear alll, I need your help.
This weekend the WD mycloud showed up a solid red and unfortunately I could not access my cloud from my network anymore.
I sent an email to the support and then send my some instructions below but it did not work.
How Can I solve this issue to recover my data?
Below you have instructions that I received from WD support.
I truly apologize for the inconvenience that this situation can be bringing to you.
Please disconnect the Ethernet cable and the power adapter from the unit, wait
30-40 minutes and reconnect the cables making sure to connect the power
adapter directly to a wall outlet or wall socket instead of a power
strip or power surge. This is to ensure the drive receives enough
energy to be recognized by the computer.
At the same time as the power adapter is plugged to the My Cloud device,
press and hold the Reset button on the back of the device for about 40
seconds. This process will not touch the data on the network drive.
Please attempt to connect the unit directly to your computer by connecting the
Ethernet cable from the drive, directly to the computer. This takes the
Router, and thus the Network, out of the equation and will let us know
if it’s a Drive issue or a Network issue. While trying this, make
sure you try with a different Ethernet cable if possible, to rule out
the possibility of a bad cable being the cause of this issue.
If you have any further questions, please reply to this email and we will be happy to assist you further.