WD My Cloud fails to connect device

Software Western Digital Dashboard
1

I am receiving a quite annoying message via WD My Cloud PC app that I can’t to connect to the device!!!
I can access the dashboard (http://wdmycloud/) without any issue, I can also connect to the device via web but I can’t access it via the app.
I’m trying to sync some folders with my WD Cloud and I can’t do it because of this nasty error message

WD%20My%20Cloud%20Fails%20to%20connect%20to%20device
WD%20My%20Cloud%20Fails%20to%20connect%20to%20device1027×773 56 KB

PLEASE FOR YOUR GUIDANCE !!!

2

@arizos The My Cloud Desktop App no longer works with the newer My Cloud device firmware.

My Cloud Desktop App No Longer Works with a My Cloud or Login Not Authorized

Answer ID 25159

3

@arizos Since this Desktop app no longer works have you thought about using WD Sync?

https://support-en.wd.com/app/products/product-detail/p/126#WD_downloads

4

Yes indeed it works now with WD Sync. Many thanks for your prompt reply and help.
WD makes such great products but the overall UX with so many different tools and processes creates a lot of confusion (I’m using WD Sync for WD My Cloud, WD Discovery for WD Cloud Home Duo :triumph::rage::exploding_head::exploding_head:)

5

:+1::ok_hand::fist_right:

6

Many thanks!!
Indeed I realized it on the hard way!!
:+1: