WD My Cloud can't connect to internet

Hello,
My Cloud 8T is on OS3 and even when connected to my Router or my PC (Win10) it is not accessible.

With My Cloud connected via Ethernet to the Vodafone Router:
LED light always flashing red
My Router can’t see the My Cloud. My PC is connected to the same router with another Ethernet cable.
I can login to https://files.mycloud.com/ but I can’t get the certificates (Server not responding).
I can’t access https://www.mywdcloud.com/
Can’t find it in my Network

With My Cloud connected via Ethernet to the PC:
LED light always flashing red
I can login to https://files.mycloud.com/ but I can’t get the certificates (Server not responding).
I can’t access https://www.mywdcloud.com/
Can’t find it in my Network nor Files

I tried:
Both reset options: https://srscctek.com/myfaq/content/6/99/en/how-to-reset-a-my-cloud-single-bay-device-western-digital-cloud-device.html
I performed actions in: SOLVED: Cannot Access Western Digital My Cloud on Windows 10 - YouTube and Can't Connect to WDMyCloud Fix on Chrome and Firefox - YouTube

I can’t update to OS5 without internet connection unless there is a manual way to do it. If there is, how do i do it?

Please help, it was very expensive, it used to work well at the beginning.

Regards,
Dagmara

A red front LED indicates a problem with the My Cloud unit. One can see the My Cloud User Manual for their device for an explanation of what each of the LED colors means.

For a single bay second generation My Cloud (P/N -10 / v2.x firmware) a front blinking red LED indicates one of the following possible issues.

The following circumstances trigger this
state:
• Disk thermal warning threshold
exceeded (under or over temp)
• Ethernet cable not connected

The following faults trigger this state:
• Disk SMART failure
• Data volume does not exist
• System volume does not exist
• System thermal shutdown (75 C)

For a first gen single bay My Cloud (P/N -00 / v4.x firmware) a solid front red LED indicates on of the following possible issues.

The following circumstances trigger this
state:
• Disk thermal warning threshold
exceeded (under or over temp)
• Ethernet cable not connected

The following faults trigger this state:
• Disk SMART failure
• Data volume does not exist
• System volume does not exist
• System thermal shutdown (75 C)

And if you get it working again, DON’T upgrade to OS5!

1 Like

Hello,
I think that from the listed possible issues, only these are more probable. There is no overheating and the led light near the Ethernet input is green when the cable is connected.

How do I proceed with debugging?
Regards,
Dagmara

What specific My Cloud model do you have? A single bay/single drive My Cloud, or a multi bay My Cloud? A My Cloud Home is a completely different device than the My Cloud line.

If one hasn’t tried replacing their network cable, that should be a troubleshooting step just to rule it out as a potential problem.

If the hard drive has gone bad, is generating SMART errors, one may have to remove/extract the hard drive from the My Cloud enclosure (if using a single bay My Cloud) and connect it using a USB to SATA adapter, or USB docking station, or a spare computer SATA port. Then running Linux or a third party Linux driver on that computer one can see if they can access the hard drive. When the drive is attached to a computer one can read the drive SMART data with a variety of programs like Hard Disk Sentinel or Crystal Disk Info.

I have WD My Cloud 8T:

Tried with different Ethernet cables and the green light is always there when I connect. The same cables work with my PC without problems.

If I understood well from your instruction, this cannot be done without the data recovery service?

Thanks,
Dagmara

Data recovery service? No, I am not talking about sending one’s My Cloud to a paid data recovery service company. I am talking about things the user can do at home on their own with a little bit of time and learning (if they don’t know Linux commands), and the use of a USB to SATA adapter (or similar) if need.

If one hasn’t done so already, try performing a 40 second reset using the reset button on the back of the My Cloud to see if it resolves the front red blinking LED.

How to reset a My Cloud device | WD Support
https://support-en.wd.com/app/answers/detail/a_id/24022

One troubleshooting step, if one previously enabled SSH in the My Cloud Dashboard, is to attempt to access the My Cloud using SSH. If one is successful in doing so one may be able to copy their user data from the My Cloud to their local computer (using WinSCP for example or using Linux command line copy commands). If one has a second generation v2.x firmware My Cloud (P/N number on bottom of unit ends with “-10”) one can try, as a troubleshooting step to use Telnet to access their second gen My Cloud. One can use the forum search feature (magnifying glass icon upper right) to find past discussions about trying to use Telnet to access a My Cloud.

If one can successfully access their My Cloud using SSH they can issue this command: smartctl -H /dev/sda which will return some S.M.A.R.T. information about the My Cloud hard drive, which may show if there is a problem with the hard drive itself.

As a last resort, when all other troubleshooting methods fail, one can remove the hard drive from the My Cloud enclosure (search YouTube for example of how to do so) on their own. Connect that hard drive to a computer using a USB to SATA adapter (or similar device/spare SATA port). Then using Linux, Linux boot disk/boot USB flash drive, or third party Linux drivers attempt to recover their data from that drive (if one hasn’t been backing that data up to an external USB hard drive). If the firmware on the My Cloud is corrupted one can use one of the various unbrick methods in past forum discussions or at user Fox_Exe’s site (Fox_exe file archive) to restore their single bay My Cloud firmware. Note: the directions are different depending on if you have a first gen (v4.x) or second gen (v2.x) single bay My Cloud. If the My Cloud hard drive has failed or has physical disk errors one can replace that hard drive with a new hard drive (not an SSD drive). The various unbrick methods or user Fox’s directions can be used to properly configure a new hard drive for use in a single bay My Cloud enclosure.