Wd my cloud app not sorting photos

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi,

Me and a friend are uploading photos to the MY CLOUD using the app, at first it was working and sorting them into Photo’s and Video’s. Now it seems not to like adding them into the Photo’s directory but only in the All directory. Is there a reason it could be doing this? We have tried deleting the app, restarting the MY CLOUD but to no luck. Obviously the files are uploading fine just not been sorted into the Photo’s section as they should be and as they use to.

Thanks in advance

-Chris

2

Hello,

Are you using the WD Photos app or the WD My Cloud app?

3

The my cloud app but rebuilding the database fixed the issue for me

4

I have a Mycloud 4tb, the Mycloud app see the photos, the WD photos app recognises 18,000 photos, but shows no photos found in the Public folder, I’ve rebuilt the data base, reloaded the iPhone app a dozen times, rebooted, it used to work, now not, what’s up Doc?

5

My mother is having the same issue when uploading pictures using the MyCloud app. She told me it used to sort her pictures into folders by month and year, but now it no longer does