I have tended to buy WD drives due to the pretty good RMA policy tha tI have enjoyed for years. I have the Blue, Purple, Reds and Greens in my collection.
Sadly my recently bought WD Green 6TB drive has gone faulty When the PC is powered up the drive will start a series of rapid clicks and will only stop doing that after about one minute when it then goes very silent as though the power has been turned off. This is repeated when placed in another PC.
The drive cannot be accessed at all - neither when it is rapidly clicking nor when it stops doing that. No software can see it. I have a video which shows what happens when this drive is powering up.
The drive is in warranty until half way through 2017…
However the drive has got a lot of sensitive and personal information on it, including account details etc etc etc and so I do not wish to return it without the guarantee that information and details are erased first.
Does that mean I would have to take a hit on losing the drive due to not being able to erase it first prior to an RMA replacement…? Or has anyone had better luck with WD in providing details, video or information etc which would satisfy a warranty replacement without having the physical drive, or at least not in its entirety…?