WD External Hard Drive not recognised by Windows 10

Portable Drives My Passport
1

Hi all,
my 2 tb external hard drive spins after connected to my laptop but it’s not recognised. How can i recover it? is my data lost?

2

I suggest you to try the below solutions & check if that works:

  1. Plug the drive into another USB port
  2. Change USB cable
  3. Change drive letter
  4. Reinstall USB controller
  5. Update WD device driver
  6. Run anti-virus software

If nothing works, then there are chances that your drive itself is failing and you may need help of reliable data recovery software to recover you data. First, I will suggest you to try the above methods & share the result.

3

Hi Jose2020,
I appreciate your advice. I have tried most of them. re No.3, it doesn’t recognize the disk as a drive. I don’t know how to change the letter.
Thanks

1 Like
4

I suggest you to check the below link and hope it will help you gain access to your drive:

https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/

5

thanks mate!