**PLEASE HELP – my external hard drive is filled with music and pictures, however, my laptop will not even recognize the device since I did the Windows 10 update. When I plug it in via USB it makes the “ding” sound like it’s connecting but it never comes up on the screen as recognized. **
Hello,
Have you tried using the drive on another computer?
Make sure the computer has all the latest updates installed especially the ones regarding USB ports.
