I’m after some guidance in narrowing down the problem, since support is taking too long to do anything useful.
My setup is a EX2 Ultra NAS connected to a switch that goes to the router. In my LAN I have 2 computers (Linux) connected to the same switch and another 2 (Mac OS, Linux) connected via WiFi. Besides, there’re 2 iPhones in the house.
I have disabled remote access in the dashboard. Firmware is latest. All network setting are default.
All the computers are able to ping, connect to dashboard, mount shares via NFS and SAMBA, and the MyCloud app on the iPhones also work fine.
However, even though the MyCloudEX2Ultra shows up in the network devices in the file browser (or Finder in MacOS), none of these computers are able to open and login when double clicked. According to the manual, an authorisation page should pop up, but instead I get “Could not connect to MyCloudEX2Ultra: connection refused”.
Any clue of what might be causing this?