WD Community

WD Essential 500GB Drive not accessible

Dear All,

   My WD essential 500GB was working fine till last day. It is now suddenly not accessible. The drive physically spins, and it appears in BIOS as unpartitioned 500GB disk. On linux system, the device is recognized by ‘lsusb’ and registered on /dev/sdb and also reported as healthy by GNU Disk Utility program. But it is unable mount and hence invisible.

The drive has important data which I dont want to lose at any cost.  I have tried to rescue my data before any write operation (format/  repartition) but still not able to recover. 

I have used different tools on Windows (Steller Phoenix, GetdataBack, FinalData, WD Data life gaurd, etc. ) as well as Linux system (SMART Disk Utility, R-Studio, ddrescue testdisk, fdisk, fsck). All tools show Read/write error messages. The disk seems to be write-protected all around while trying to repartition via fdisk etc. I am using this disk  only as portable secondary data back drive without any firmware password.

Some results are shown in following images. Please help me.

– 

result # 2

some pictures couldn’t be uploaded. please see below

The drive failed the test and needs to be replaced

You can try using a recovery software to retrieve the files

contact WD if still under warranty

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.