WD Elements one partition is not mounting on both Mac and Windows

Out of nowhere my other partition (Both partitions are NTFS) just won’t mount at all on both windows and Mac OS.

I tried mounting it manually on Mac OS using disk utility but when i press mount nothing happens.
The other partition is completely fine so I don’t think it’s really corrupted.

I’ve also tried running first aid on the actual drive, it said everything was ok but nothing was fixed and the partition can’t still be mounted.

I’ve tries accessing it on 3 different devices (Smart TV, 2 laptops) and there was no luck.

This happened randomly please help.

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/6226