Hi, Thanks for response. Am on MacBookPro 2022 so it goes through an adapter. I went all over town to Mac places, went to ‘customer support’, went to YT help videos. Nothing. Went for dinner and came back and it had mounted. Before, Disk Repair would not mount it, WD app would not mount it (although both saw it). I received the following from ‘customer support’. Note the same quality control of customer service as manufacturing. I don’t trust the drive. Am going to return it. Where I live, choices are limited. Will order something online. I thought the customer service replay spoke volumes. The below had about 8 links, not permitted through here. Max 2. Irrelevant anyway. Thanks for reaching out and trying to help.
Thank you for contacting Western Digital Customer Service and Support. My name is Kevin S.
Please allow me to inform you that there can be multiple reason in which your drive can be in accessible please try to connect your drive with another USB cable and in different USB port and if possible please try to connect the drive in different computer.
Please allow me to inform you that there could be many causes of the drive not recognizing on your computer. I would request you to refer to the article mentioned below to know about the causes and potential resolutions:
Windows or macOS Cannot Find My Drive
If your issue still not resolved please reply with the following information mentioned below so I can assist you better
- Are you receiving any error messages when you connect the drive to the computer? If possible, please share a screenshot of the error message.
- Is your drive visible in Disk Utility? If possible, please share a screenshot of it. [Click here to know about accessing Utility of Mac.
- Also, I would recommend you to test your drive health using First Aid of Mac. [Click here to know how to use First Aid on Mac computer.]
I will be waiting for your response,
Please do not hesitate to reach out to me with any updates or further questions. If you prefer, you may also connect with one of our support specialists via live chat or phone call by clicking on the following link. We are always available to help you in any way that we can.
Western Digital Customer Service and Support
Note: If you have not visited our community forums, please make sure to do so. You may also find answer(s) to your question(s) there. Link to WD community forums at:
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