I have a WD Elements 1TB HDD. It’s a fairly old model - WDBAAU0010HBK from about 2013/14.
It contains a lot of important family photos and so on from over the years, so I’m keen to gain access.
However, when I attach it to my MacBook Pro (using a convertor from USB to lightening) it doesn’t mount - but it is recognised in the WD app.
I appreciate this isn’t the most thorough of explanations but can anyone help?
If your Mac is not mounting your WD Elements drive, there are a few things you can try:
Check the connections: Ensure that the USB cable or other connections between the WD Elements drive and your Mac are secure and properly connected.
Try a different port: Try connecting the WD Elements drive to a different USB port on your Mac. Sometimes, a port may be faulty, and switching to a different one can help.
Use Disk Utility: Open Disk Utility, which is located in the Utilities folder within the Applications folder, and see if the WD Elements drive is listed. If it is, select it and click the “Mount” button. If the drive is not listed, try clicking the “First Aid” button to run a repair on the disk.
Update the driver: Check to see if there are any driver updates available for your WD Elements drive. Visit the manufacturer’s website and download the latest driver for your drive.
Check for firmware updates: Some WD Elements drives may require a firmware update to work properly with newer versions of macOS. Check the WD support website for any available firmware updates.
Try on another Mac or PC: If you have another Mac or PC available, try connecting the WD Elements drive to it to see if it will mount. This can help determine if the issue is with the drive itself or with your Mac.
If none of these steps resolve the issue, there may be a hardware problem with the WD Elements drive. In this case, you may need to contact the manufacturer or a professional data recovery service for further assistance.