Just a simple question. My Cloud Home is working perfect. Everything except “Utilites” + Security App inside the Discovery. I downloaded, executed and… both options with the following message: “Connect a supported WD unit”. See the print screen (my software its configured in Spanish).
you can collect diagnostic debug logs on the My Cloud Home … but they probably aren’t as user friendly as diagnostic tools on other My Cloud devices example
Hi Joey! Thanks! I already downloaded the logs. Nice to see the history of the device. But a passive solution.
Taking in mind this product is oriented to people with zero knowledge, not having a mega super easy tool just to defrag, check errors, etc. sounds something not fair for the customers, don’t you think?
And in case of any cluster damage or something like that? Or even to know (after a couple of years) when is the time to replace the unit inside, without loosing data. There is any way to see that kind of alerts/info without reading the logs?
With any hard drive you should always regularly back up your data because hard drives can just simply die with no warnings or alerts.
The only time i run diagnostics on hard drives is when they are playing up … but by then, it’s probably too late to do anything about it except to back up everything before it’s too late. Or in my case, always be prepared for the day.