Hello. To save some time, here are my specs:
2017 27" Retina 5K iMac
4.2 GHz Intel Core i7 processor
16 GB of memory
3 TB Fusion drive
Graphics card: Radeon Pro 580 8192 MB
macOS Mojave 10.4.2
I just learned about WD Discovery, and how it is supposed to notify me regarding updates for the “WD Drive Utilities” and “WD Security” apps.
So, I downloaded the “WD Discovery 3.2.256” DMG file and ran the installer on my brand new 2017 27" Retina 5K 4.2 GHz iMac running macOS Mojave 10.4.2".
I don’t know if it makes any difference or not, but I chose not to share app activity and crash info with Western Digital.
During the installation process, I provided my Mac user password as required.
It then proceeded to supposedly install the software. During the installation process, it said that it was importing files “from cloud storage or social media”. This took just a few seconds. I still don’t know what that was about, or why it was doing it. I downloaded this app just to be able to get updates regarding the aforementioned apps.
At any rate, I never saw any on-screen notifications that the installation had completed successfully, or failed for that matter. Neither is there any WD icon of any kind in my menubar at the top of my screen.
I also checked in my “Applications” folder, and there is no “WD Discovery” folder or app. All I see are the following:
WD Drive Utilities 188.8.131.52
WD Drive Utilities Uninstaller 184.108.40.206
WD Firmware Updater 220.127.116.11
WD Security 18.104.22.168
In my user’s “Application Support” folder, I did discover two WD-related folders:
WD Discovery - the folder is empty.
WDufu - contains a few files and folders.
I attempted to install “WD Discovery” half a dozen times, but without success. There were no on-screen error messages, and as I said, no indication that the app had installed successfully. Nothing. In fact, I even rebooted my iMac, in the hope that this might cause the WD app to “magically” appear in my “Applications” folder, or at least put a WD icon in my menubar. Even rebooting did not help.
For the record, I looked at the list of questions and answers on the “WD Discovery Solutions and Troubleshooting” page on the WD website, but I did not find a solution there.
So I am wondering exactly what is going on here. Thanks in advance to anyone who can offer some clear advice regarding this issue.