WD Desktop App does not work when not logged into same network as device

My Cloud OS 3 Personal & Network Attached Storage My Cloud
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The WD My Cloud Desktop App will not log into my drive if I’m not on the same network. I get “cannot connect to device”. I’m using windows 10 on a Surface Pro 3.
I can log in using the My Cloud mobile app on my phone. I’m not sure what the issue issue is. I’ve uninstalled, re-downloaded, and re-installed the app, no use. Thanks in advance,

Dan

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Hi there,

Does the same issue happen when you connect through the mobile app to the drive? You can also try www.wdmycloud.com and see if you can access the drive.

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ArMak,

The mobile app works as it should. No issue with my other laptop that is running Windows 7. When accessing the drive through the wdmycloud.com I can get on but only files that are saved to a folder appear. I have addressed this issue in a separate post. I think it may be a bug with Windows 10 since I’m not having issues with other platforms, I am by no means an expert though and would love a simple solution.

Dan

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