WD Cloud offline HELP!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I’ve been using the wd my cloud home for over 2 months now, I had no issues until yesterday, suddenly the cloud appeared offline, I unplugged it and plugged, and it worked for a moment, then about 3 hours, it went offline again, not it’s been almost a day. The front light is steady, even right after I plugged it back again. I tried connecting through the IP address, my phone, nothing. I tried resetting (4 seconds) and it didn’t work, and still shows a steady light. I need access to those files ASAP. I’m scared of resetting for 40 seconds, as I can’t afford to lose those files.

2

@Restr You may want to post your topic here.

3

Thank you