I’ve been using the wd my cloud home for over 2 months now, I had no issues until a week ago, suddenly the cloud appeared offline, I unplugged it and plugged, and it worked for a moment, then about 3 hours later, it went offline again, not it’s been a week.
The front light is steady, even right after I plugged it back again. I tried connecting through the IP address, the app, nothing. I tried resetting (4 seconds) and it didn’t work, and still shows a steady white light. I need access to those files ASAP. Should I try the 40 seconds reset? I’m scared of losing the files.