WD backup won't start even after updaing,reinstalling

I have a Easystore WD, I had no problem with its backup software and did backups every several days. But recently, I wanted to do a backup after around 1 to 2 months, when I start it paused in the start for hours and nothing starts. I even deleted the backup plan and create a new backup plan, but again it stops at 0% backup for hours and won’t start. please check the following picture:


We understand that you are not able to back up the data using WD Backup. I am sorry for the inconvenience caused to you.

Support for WD Backup has ended. Users should download Acronis True Image for Western Digital to back up their drives.