EasyStore Backup no longer working


#1

Can’t get WD Backup to initiate/start. Drive shows on Explorer and I can access various non-WD backup files. Have run WD Utilities against the EasyStore Drive with successful results. Have upgraded WD Utilities and WD Backup software. Rebooted 2-3 times. Turned off Sleep mode. My last backup was Sept 19,2018. I fear that a Microsoft Update has crippled by backup process! What else shall I try?? What options do I have to get my EasyStore WD Backup to function again! DELL laptop less than 2 yrs old with Win10 OS.


#2

I also see other WD Community topics with similar issues. I’m hoping someone has the solution!!


#3

Reinstall the WD backup software and delete the files and folder and the latest version of the software again

  • Uninstall the WD Backup from Programs.

  • Verify that the following folders contacting the database files have been deleted.

C:\Users\username\AppData\Roaming\Western Digital\WD Backup.

  • Reboot the computer.

#4

Did as you suggested. The WD Backup window did appear after I re-installed the WD Backup software and I clicked on BACKUP NOW. Nothing happened. I click on the WD icon in my system tray, a WD Backup mini-window opens. Nothing happens when clicking on ‘Backup Now’ or on ‘Settings’. In the Task Manager, WD BACKUP is listed as ‘background process’ and not ‘active’.


#5

After uninstalling the drive have you deleted the file and folder from
C:\Users\username\AppData\Roaming\Western Digital\WD Backup
files


#6

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